General Help

Purchasing:

Making a purchase is simple, browse the products section and add any items that you wish to buy to your shopping basket. After you have finished your selection click on "shopping basket" in the top left hand corner of site, you will then be asked to provide your shipping address and payment details which are required in order to complete the transaction.

We do not accept cash sent to us through the post and cannot be held responsible for any losses therewith.

Shipping And Handling:

We use Royal Mail, DHL, and FedEx for UK and overseas delivery. Shipping rates are fully automated and calculated during the checkout process.

Overseas Delivery

Charges are based on a fixed cost per item and destination. All orders pass through customs and are subject to import duties, taxes, and customs processing fees. Recipients are responsible for paying these additional fees. Please This e-mail address is being protected from spambots. You need JavaScript enabled to view it for further details.

Tax Charges:

For orders made from the UK the price that is shown in the cart is inclusive of VAT.

Orders going to international destinations pass through customs and are subject to import duties, taxes, and custom processing fees. A customs invoice will arrive with your parcel or may follow in the mail. Recipients are responsible for paying these additional fees.

Please note: SolReka is unable to provide estimates for any customs fees; check with your local customs office for more information.

Returns / Exchanges / Refunds:

We are sure you’ll be delighted with your SolReka purchase, however if for any reason you are not completely satisfied you can return any item purchased from this website to us in its original condition within 7 days of receipt, we will willingly refund the cost of the goods or organise an exchange. We recommend returns are sent back by recorded delivery, as SolReka Limited cannot be held responsible for lost returns. Always retain proof of posting. Return postage fees are to be paid for by sender.

If your parcel is being sent to a business address, to eliminate any confusion, please include the name of the business in the shipping address. If your parcel is returned to us, unfortunately we will have to charge for redelivery.

If your parcel is returned to us for any of the above reasons and you decide you no longer want the item, unfortunately, we cannot refund the delivery charge and will also have to deduct a 15% handling charge.

Feedback:

If you feel you have a complaint then please contact our Customer Services by emailing customer services at: info [at] solreka [dot] com.

You will be informed within 3 working days of our reply to your complaint. We will explain what actions we intend to take to resolve your complaint.

Your Comments:

We constantly strive to make your shopping experience at SolReka as pleasant as possible, but if you think we could improve our website or service in any way - we'd love to hear from you.

Privacy Policy:

At SolReka we are dedicated to protecting your privacy. The personal information you provide is not shared, sold or disclosed to any third party at any time or for any purpose without your prior consent. When you place your order or enquiry, you are required to provide your name, address, telephone number and email. This will enable us to process and despatch your order efficiently and to inform you of any special offers. Additional personal information you may provide during any form of communication between yourself and SolReka will be subject to the same privacy statement.

Agreement of Terms:

Check the terms of use box before finalising your order to confirm you understand the Terms and Conditions of using this web site.

Statutory Rights:

These terms and conditions do not affect your statutory rights. If you have any questions or comments, please get in touch.

Terms of Service.